Privacy Policy

 

Last updated: 18 March 2026

1. Overview

This is the privacy policy of ConMoto Group Pty Ltd (ABN 65 630 299 197)(we, our or us) which describes how we collect, hold, use and disclose your Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs).

We will review this policy from time to time. We encourage you to check our website regularly as any updated policy will be available on our website. Any changes to this policy will take effect when the updated policy is posted on our website. Your continued use of our services or Sites after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, please contact our Privacy Officer.

2. Types of Personal Information that we collect and hold

Personal Information is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.

When you use and access our services, including through client specific page of our Cadence platform, or use and access our websites at https://conmotogroup.com and https://cadencebyconmotogroup.com (Sites) to browse or trial our services, or to create an account we may collect and hold Personal Information about you, including:

  1. contact information, such as your name, phone number, email address, billing address and postal address;

  2. information that enables us to provide advice to you, including in relation to your workplace and area of expertise or interest;

  3. payment information, which is collected and processed by our third-party payment processor. We do not store your full credit card details;

  4. device information such as information about your web browser, IP address, time zone, and cookies installed on your device;

  5. page information such as the web pages you visit while on the Sites, the information that you view while on the Sites, and information about the websites or search terms that referred you to the Sites;

  6. account and login credentials to our Cadence platform;

  7. information you upload to, or create within, our Cadence platform, including contract documents and related metadata; and

  8. usage data, audit logs and activity records generated through your use of the Cadence platform.

We will not ask to collect sensitive information about you (such as details of your racial or ethnic origin, political affiliation, religious beliefs, sexual preferences, criminal convictions or health information) except where it is needed for the purposes of providing legal advice, for the purpose of assessing dietary requirements, processing documents uploaded to our Cadence platform or another reason for which we have your consent and collection is necessary for that purpose.

3. How we collect your Personal Information

3.1 Collecting Personal Information from you

We may collect your Personal Information when you or the company you work for:

  1. uses and accesses our services (legal, technological, or otherwise);

  2. uses and accesses our Sites to browse, trial or use our services, or to create an account;

  3. registers for or attend a seminar, webinar, or other virtual or in person training session or event hosted by us;

  4. corresponds with our employees;

  5. has business dealings with us or our clients, including as a supplier, regulator or in the context of a transaction;

  6. is a counterparty of, or provides goods or services to our client;

  7. is subject to due diligence or litigation proceedings that we perform.

3.2. Collecting Personal Information from other sources

Sometimes we collect Personal Information about you from other sources where you have consented to the collection of the information from someone else, or where we are authorised by law to collect the information from someone else, or it is unreasonable or impracticable to collect the information from you personally.

At all times we collect this information by lawful means and in a manner that respects your privacy.

3.3. Notification of collection of Personal Information

If we collect your Personal Information from third parties in circumstances where you may not be aware that we have collected your Personal Information, and that information can be used to identify you, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.

3.4. Use of tracking tools

We may use cookies, web beacons, log files, Google Analytics or other similar tracking tools on our Sites to collect information about Site usage.

  • Cookies are text files placed into your computer’s browser to store your preferences. These cookies collect information on how you and other visitors use our Sites.

  • Web beacons are small pieces of code placed on a web page to monitor visitors’ behaviour and collect data about the visitors viewing our Sites.

  • Log files track actions occurring on the Sites and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Google Analytics is a service which transmits website traffic data. It will not identify individual users and IP addresses with any other data held by Google. You can read more about how Google uses your Personal Information here, and you may choose to opt-out of Google Analytics here.

We may also use other analytics and tracking services from time to time. We will update this policy to reflect any material changes to the tracking tools we use.

Most browsers are initially set to accept cookies, web beacons or other tracking tools. If you prefer, you can set your browser to refuse these by selecting the appropriate settings or blocking, deleting or disabling them if your browser or device permits.

3.5. Social media

We may collect Personal Information about you when you interact with us through social media channels. Please note that we will only interact with you on confidential matters via a secure forum.

4. Use and disclosure

4.1. Use and disclosure of Personal Information

We use Personal Information for a variety of purposes to effectively conduct our business including:

  1. to provide you or a client legal advice, support, and documentation and to manage our clients’ legal matters;

  2. processing payment information and providing you with invoices;

  3. in connection with the fulfilment of a legal or regulatory obligation;

  4. to send you legal or other updates relevant to our business, you, or your industry;

  5. to provide you with access to your online account;

  6. to improve our services and optimise our Sites;

  7. to market our products or services to you and to assess the success of our marketing and advertising campaigns;

  8. to assess job applications;

  9. to communicate with you, including:

    1. to provide you with information relating to our services;

    2. to respond to questions or complaints; and

  10. to comply with any applicable laws, regulations, or codes of practice.

We will not use or disclose Personal Information we hold about you that was collected for a particular purpose for any other unrelated purpose, unless:

  1. you have consented to the use or disclosure of the information for another purpose; or

  2. the Privacy Act permits the use or disclosure (e.g. you would reasonably expect us to use or disclose the information for another purpose, or the use or disclosure of the information is required or authorised by law or a court/tribunal order).

4.2. Disclosure to third parties

To help us conduct our business functions, we may disclose Personal Information about you to third parties, including:

  1. our advisers and consultants;

  2. your authorised representatives;

  3. third parties that provide services to us, including to third party data storage providers, barristers, insurers, financial institutions, IT service providers and auditors;

  4. cloud infrastructure and hosting providers that store and process data on our behalf in connection with the Cadence platform; and

  5. any other person where you have given your consent.

We will take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations in relation to your personal and confidential information.

We will not sell, gift, rent or trade your Personal Information to anyone.

4.3. Storage and disclosure overseas

Where we engage external information technology service providers, we will use reasonable endeavours to store our data within Australia. Some of our external service providers store data in overseas locations including the USA, Singapore, the EU and New Zealand. Where we disclose information overseas, we:

  1. only disclose information collected for a primary purpose;

  2. take reasonable steps to ensure that overseas recipients do not breach the APPs in relation to that information, unless an exception under the Privacy Act applies; and

  3. if you are located outside Australia, please be aware that information we collect may be transferred to and processed in Australia.

5. Marketing

We may use your Personal Information to provide you with information about services or changes in the law that may interest you. If you do not wish to receive marketing material from us, you may:

  1. contact the Privacy Officer; or

  2. opt-out of receiving further marketing material via any opt-out mechanism contained in our marketing correspondence.

6. Protecting Personal Information

6.1. Storing Personal Information

We safeguard your Personal Information and protect it from misuse, unauthorised access, disclosure or interference by maintaining:

  1. physical security measures, for access to systems, including restricting access to authorised personnel only, control of access to buildings and use of user identifiers, passwords and multifactor authentication;

  2. electronic security systems, such as firewalls and data encryption, antivirus, antispyware, backup and recovery of systems on pages transmitting Personal Information; and

  3. procedural security measures, including imposing confidentiality obligations on employees, consultants and contractors, providing them with training, and requiring them to comply with strict privacy and security policies and procedures.

6.2. What happens if we no longer need your Personal Information?

If we no longer need your Personal Information for any purpose, we will take reasonable steps to destroy or permanently de-identify the information, unless the information is contained in a client matter file, Commonwealth or state record, or we are required by law, or a court/tribunal order, to retain the information.

We retain Personal Information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For data stored within the Cadence platform, we will retain your data for the duration of your subscription and for a reasonable period thereafter to allow retrieval, unless you request earlier deletion.

6.3. Data breach notification

In the event of a data breach that is likely to result in serious harm to any individual whose Personal Information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner as required under Part IIIC of the Privacy Act.

7. Access to, and correction of, Personal Information

7.1. Access to Personal Information

You may request access to Personal Information we hold about you by contacting our Privacy Officer.

We will respond to a request for access within a reasonable time (usually 30 days), and give you access in the manner you request if it is reasonable and practicable to do so, unless an exception in the Privacy Act applies. (For example, we may need to refuse to grant you access if providing this access may disclose Personal Information about another person, or privileged or confidential matters.)

We may need to verify your identity before we give you access to your Personal Information. Depending on the nature of the request, we may charge you a small fee to access that information.

7.2. Requesting correction

You may ask us to correct any information about you which you think is inaccurate, incomplete, out of date or misleading. We will respond to a correction request within a reasonable time.

If we correct your Personal Information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction, unless it is impractical or unlawful to do so.

7.3. Refusal to allow access to, or correction of Personal Information

If we refuse to allow you access to your Personal Information or to correct that information, then we will provide you with the reasons for our decision as required by the Privacy Act. We will also inform you of mechanisms available to complain about the refusal.

8. Anonymity

8.1. Option to remain anonymous

You have the option to remain anonymous, or to use a pseudonym when dealing with us where it is lawful and practical to do so. However, without your Personal Information we may not be able to provide you with our services.

Our services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children.

8.2. Artificial intelligence and automated processing

Our Cadence platform may use artificial intelligence and automated tools to assist with contract analysis, clause extraction, and other document processing functions. These tools process document content to provide functionality within the platform. We do not use Personal Information collected through these tools for unrelated purposes.

9. Complaints about Personal Information

9.1. Complaints

If you have any complaints about our privacy practices or would like further information, please contact our Privacy Officer:

9.2. External complaint mechanism

If you are not happy with the outcome of the Privacy Officer’s investigation or we have not replied to you within a reasonable time, then you can raise your concern with the OAIC in Australia. You may lodge a complaint in the following ways: